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Third attempt at posting this, hoping that Jiscmail is OK now. Dear colleagues, The pandemic and lockdowns, with resultant shift to digital becoming the new standard, have been a catalyst to evaluate and reconsider how we operate our interlending service. Prior to lockdown, the LSE print interlending service saw consistently high traffic, with multiple requests from the same lending partners on a weekly or even daily basis. Working to fulfil these requests took a considerable amount of staff time. In order to minimise redundant or duplicate effort and minimise human error, we moved to managing our borrowing and lending workflows entirely through our LMS. Over the last two years, we have also subscribed to RapidILL and joined the WHELF+ network. These changes have demonstrated the benefits of implementing technical efficiencies. The reduced staff time spent on administrative and duplicate data entry results in content being delivered much faster to our users. To restart print interlending on a sustainable basis, we will need to ensure this aspect of our service is consistent with the above approach. An ISO exchange workflow between Library Management Systems is the most efficient way to transmit and receive requests between institutions, for lending and borrowing. Therefore, we will be asking our borrowers to send print requests only via ISO. We will no longer supply print requests received by email. Any email requests from UK institutions before 1st April will receive a template response, asking them to move to an ISO workflow with us. We are opening up print interlending now only to institutions that are part of the WHELF+ ISO network. If you would like more information about this network, please contact Bronwen Blatchford or Jenny McNally. For other institutions, we will begin accepting ISO requests only from 1st April 2023. We will not be re-starting print interlending via email or other methods before 1st April. We will continue to supply digital chapters and articles via Email requests up until 1st April, after which point we will only accept ISO requests. Please consult your LMS documentation or contact your LMS provider for assistance to complete this setup. If your provider confirms that your LMS does not support ISO interlending, please contact us. An ISO exchange would mean that LSE would also send any requests to you via that method. Our ISO Code is: GB-UkLSE Our server is: eu.alma.exlibrisgroup.com<http://eu.alma.exlibrisgroup.com/> port: 9001 Our locate profile setup should look like the attached screenshot with this email. If you are reading this post in a digest, and need a copy of the image, please email me directly. If you are using Alma, our information is present in the Resource Sharing community directory. Charges will follow the standard BL rates as before. We are still a lender of last resort. We understand that some institutions will need some time and assistance with making the transition. We will work with you where we can to support you with this. Your LMS provider should be able to answer most if not all of your queries in the first instance. As print ordering and related services resume, we have begun to implement more environmentally friendly policies, such as consolidated deliveries from our suppliers on a single day of the week, and stopping the use of plastic covering on our books. To reduce carriage costs, packaging, and carbon emissions, and to enable better tracking of deliveries, we will be consolidating lending deliveries to partners on a weekly basis. This means that you may have to wait a bit longer for your loans to arrive if you have requested more than one per week, but they will come in a single delivery. If you have any queries regarding this change in our policy, please email me directly. For setup liaison and usual correspondence around delivery etc. please continue to use the LSE interlending and document delivery email address as before. Kind regards, Kevin O'Donovan Kevin O'Donovan | Library Acquisitions Manager | Collections and Academic Services Group London School of Economics and Political Science, 10 Portugal Street, London WC2A 2HD ######################################################################## To unsubscribe from the LIS-ILL list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=LIS-ILL&A=1 This message was issued to members of www.jiscmail.ac.uk/LIS-ILL, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/